Oodles

How do I get clarity on installs?

Got some questions about WorksThing?
See if we’ve answered them already…

Plans & Pricing

How much does it cost to use WorksThing?
Subscriptions start at £49 / €59 per month. See our Plans & Pricing page for what’s included.
How many users are included?
Each plan has at least one user included. Upgrade to Teams and two users are included. Pro has three users included. You can add or remove additional users at any time.
How much is an extra user?
Each additional user is £49 per month.
Is there a set-up or initial fee?
No. There’s no set-up fees. Follow our online tutorials and training for self-service. Optional online individual or group training is available.
Is there a long term contract?

No. You’re not locked into any long-term commitments. All plans renew monthly. You can close your account at any time. Save on our annual plans.

Do you offer a free trial?

The WorksThing system is used in hundreds of studios by thousands of people every day. If you do installs, it’s the most powerful platform you’ll find. To make sure that’s right for you, get your first 10 surveys free. Cancel any time within your first 30 days with no obligation.

What is the main difference between the plans?

Our ‘Chat’ plan adds live chat to your website so your team can field client enquiries and send proposals. Upgrade to ‘Teams’ to create private chat rooms, build Brambl websites and send email campaigns. To create surveys, installs and manage bookings, you’ll need the ‘Pro’ plan.

How do I know which plan is right for me?

Compare the full features of each plan here – remember every plan includes WorksThing studio, the world’s best workflow management tool for studios. If you’d like help picking the right package, please get in touch.

Can I upgrade my plan?

Sure! Sign in to WorksThing on a desktop browser and search “Contract vault” in the top search bar. See your personalised upgrade options in there.

Do you do multi-site discounts?

If you have more than one location, get up to 25% multi-site discount off your monthly subscription:

• 2 to 4 locations: 10% discount
• 5 to 9 locations: 15% discount
• 10 to 24 locations: 20% discount
• 25 or more locations: 25% discount

Billing & Payment

How can I pay?
You can pay your WorksThing subscription by direct debit, credit or debit card
Can I pay by cheque or bank transfer?
Sorry, no. We need a direct debit or credit card mandate in place.
When is my subscription payment taken?
We’ll collect your first month’s subscription on the day you sign-up. You pay each month in advance. Your next payment will be one month from your sign-up date. So if you sign-up on the 15th of the month, we’ll collect your subscription on the 15th each month. If you sign up on the 29th, 30th or 31st, we’ll collect your payment on the 28th day of each month.
Are there any ‘hidden’ fees?

Your monthly subscription gives you access to the WorksThing platform. You can choose in-app purchases, for additional products or services. Printing, signs and workwear are all available with wholesale, factory-direct pricing. Deploy websites, pay for cloud hosting and buy SSL certificates or domain names. Everything is clearly priced before you commit.

What payment methods can my customers use?
You can connect your Stripe, PayPal, PayU or WorldPay account to WorksThing to accept credit or debit cards. Accept Direct Debits with GoCardless. ACH payments can be collected via Stripe.
Where can I get an invoice for my subscription?
Subscription and purchase invoices are emailed automatically to you once a week. You can retrieve old copies of invoices from your account.
Can WorksThing send invoices to my customers?
Absolutely. You can add your logo, contact details, VAT number and payment information to invoices. WorksThing can send an invoice per job, or for a whole order, or consolidated once a week. You can also set invoice stages, which are triggered on certain dates or by customer acceptance, despatch or installation being completed.
Can WorksThing integrate with my accounts package?
WorksThing syncs with Xero and Intuit Quickbooks. Invoices, customers and payments are automatically posted into your accounts package. If you have a different accounting package, you can download invoices as a CSV file and import.
Does WorksThing integrate with other services?

Sure. With Pro, sync your Google, iCloud or Microsoft calendar to show external appointments as busy.

Hosting & Access

Can I install WorksThing on my own servers?
WorksThing is a cloud-based application. It’s securely hosted on our servers. It’s not possible to install it on your own servers.
How do I access WorksThing?
You just need a computer, tablet or mobile device with internet access. WorksThing runs in any modern browser. There are no downloads or programmes to install.

 

How do I download print files?
You can download print-files from each individual job, directly to your computer, device or machine. Customer supplied files are stored in their Files & Images folder.
What access levels can users have?

There are four access levels available: 

  • Studio manager can create other users and change admin settings.
  • Studio user can manage and place orders.
  • Production operator can make and despatch work.
  • Installer/Surveyor can accept bookings and create surveys/installs.

You can also add as many installers or surveyor users as you need.

You can manage each user’s permissions on their account.

 

What's the difference between a 'user' and 'installer'?

You’ll need a user account for each member of your team who processes orders, creates proposals or sets up installs. Create third party ‘installer/surveyor’ users (or for your own team) for people who only need to view surveys, share files and chat about installs.

 

Where can I download the app?

The WorksThing app is available to download from the App Store or Google Play.

 

In-house Production

Can WorksThing handle bespoke products?

Yes. WorksThing has different levels, depending on the level of control you need. Setup In-House Products if you’d like clients to be able to order online. Use Flexible Products to set free text descriptions, turnaround and pricing. Or create a Plan, with multiple parts and a defined path through your factory.

Features & Functionality

What’s reviewed in the FileCheck process?

When you’ve uploaded files, we check the page size matches what we’re expecting. If it doesn’t you can stretch or crop it to fit. Then we’ll run a series of checks, looking for problems with fonts, colours or unexpected layers. Get on with something else, then a few minutes later, your file will pass, be fixed or fail. And you can read why.

What is WorksThing used for?

Streamlining surveys and installs. Connecting your team with end clients, third party installers and surveyors. It’s a whole suite of tools designed for busy teams.

Who uses WorksThing?

The WorksThing platform is used by thousands of graphic professionals around the world. It’s used by entrepreneurs in England, studios in Scotland. Independent installers in Ireland. And workshops in Wales. The platform is always on. Our users chase the sun from Belgium, The Netherlands, France, Australia, New Zealand and America.

Is WorksThing suitable for small teams?

The more people in your team, the more WorksThing can help. If you’re a solopreneur you’ll find it useful. For every additional person you add, communication channels grow exponentially. The bigger the team, the harder it is to manage. And the more you need WorksThing.

Are Proposals included in every plan?

Yep!

How easy is WorksThing to use?

We’ve designed WorksThing to be intuitive to use. Like all powerful software, it’s best to watch our online tutorials to master each module. If you’d like one-to-one or team training, ask us about on-site and remote sessions.

Do you provide any training?

Yes, visit the training room to find a library of short, easy to follow online tutorials.

Supply Chain

Can I see the trade prices for your products before I sign up?

Take a look at the range on www.marqetspace.com – you can register for a free account to see prices. You’ll never pay more than these prices and many others have special pricing or promotions, only accessible to subscribers.

Who supplies these other products?

Your WorksThing account gives you access to trade pricing for lots or print, sign, display and promo items. These are made by specialist manufacturers, based in the UK and Ireland. Each product has a set turnaround.

Can I see stock levels?

Some products, like furniture, displays or hardware are held in UK warehouses. You can see whether they’re in stock with a live count and how many are arriving soon. Stock levels change throughout the day, so the only way to guarantee that it’s yours is to send your order to production.

Licencing & Legal

Can I share my logins with other people?

Each user who has access to WorksThing needs their own user account. Whilst you can sign in to WorksThing from multiple devices, like your phone or tablet, you can’t have more than one active session.

Can I sell or sub-licence WorksThing?

Contact us if you’d like to discuss reselling WorksThing.

Who's behind WorksThing?

Grafenia plc, the same people who operate the Nettl and printing.com networks. We’ve been developing and licencing our software and systems for more than two decades. We eat our own dog food and use WorksThing to handle thousands of transactions every month.

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